COVID-19 Closure Updates

COVID-19 Closure Updates

For the past few months, Austin Creative Reuse has adapted to to respond to the ongoing COVID-19 pandemic. We will continue to update this page with the latest information.


July 20, 2020

While we remain closed to the public, we’d like to remind you of all the exciting services we are currently offering:

  • Material Donations – We continue to take donations by appointment, only. These are still going quickly, but new spots are added each week for the following week.
  • Online Shopping – We’re adding new items to our online shop every day!
  • Custom Orders via Zoom – Looking for something specific? Make an appointment to shop virtually! For 30 minutes, you’ll have someone available to show you all the goods we’ve got in store.
  • Sidewalk Sales – We are holding multiple sidewalk sales each week that are accessible by appointment, only. We announce the upcoming schedule and release appointment spots via our weekly newsletter so be sure you’re signed up to get first dibs!

June 23, 2020

Our first outdoor sale was a huge success! Moving forward, each week we’ll pick different categories of your favorite crafting supplies and bring them out to the sidewalk for you to peruse. These sales will be accessible by appointment, only and we’ll announce the schedule through our weekly newsletter. Make sure you’re signed up to be the first to know!


June 16, 2020

We miss our community dearly!  Today, we held our first (of hopefully many more!) outdoor sidewalk sales. It was lovely to see everyone, we so appreciate your support. 
 
We had high hopes to begin the re-opening of our creative reuse center this week. Given the news on Monday of the City and County extending the stay at home order until August 15th, we have made the decision to re-evaluate our options. We know you are eager to get into the center and believe us, we are eager to see you too. However, the safety of our staff, volunteers and the whole Austin community is our highest priority. It is up to us to make these difficult decisions and be responsible in our business practices to ensure long term safety for all of us.  
 
We are researching different ways of getting materials into your hands and onto your crafting tables. Below you will find information on custom orders. Stay tuned to our social media channels for info on our next outdoor sidewalk sale, and don’t forget to visit our online store – new items are constantly added and curbside pickup is available 7 days a week from 10AM – 4PM. 
 

Thank you for all of your support and patience.  Remember to wear your mask!

 

Announcing Custom Orders!

Make a purchase from your couch and pick it up curbside! For 30 minutes, you’ll have a live, personal shopper available to you via the video conferencing app, Zoom. 
 
How it works:
  • Make an appointment – these are first come, first served!
  • Put together a list of items you’re looking for ahead of time – that 30 mins goes quick!
  • You’ll be emailed a link with your Zoom meeting info in your appointment reminder.
  • Payment will be collected at the end of your appointment.
  • We’ll wait for 5 minutes past the start of your scheduled appointment. If you haven’t joined by then, you’ll be considered a no-show and charged a cancellation fee and your appointment fee will not be refunded.

May 26, 2020

A quick update about all the happenings over here at Austin Creative Reuse! Although we still remain closed to the public, our amazing staff has been working hard behind the scenes to get items posted to the online store and into your hands, piloting a personal shopping program, and figuring out what opening in a post-pandemic environment looks like. We continue to accept material donations, and in response to overwhelming demand, we are nearly doubling the amount of appointments available! Last week, we eagerly welcomed back our core volunteers in a limited capacity. We started allowing contactless pick up of projects they could take home to work on and bring back to the center at a later date. Finally, keep an eye out for exciting news regarding private shopping appointments! (Yes, that means getting ACR all to yourself!)

Thank you to everyone for your support, patience, and creativity throughout all of this. We look forward to seeing you again soon!


May 9, 2020

We’re delighted to announce that ACR is receiving a loan from the Paycheck Protection Program! Having this funding secured helps shield our financial losses over the past two months, which means we can breathe a little easier and make things happen on a timeline that we are comfortable with. We’ve made the decision to keep the center closed until further notice, and will re-evaluate that decision on a weekly basis. In the meantime, we continue to engage our staff who choose to work during this period and pay them full wages.

While we remain closed to the public, we are boosting the inventory available in our online shop and will be adding new items several times a week. We are also actively researching ways that we can expand the remote ACR experience for our community through virtual workshops, custom orders, and other exciting programs!

Finally, drumroll please…we will restart accepting material donations next week! We understand many of you have been busy cleaning out craft closets, decluttering, and learning what you can live without throughout the past several weeks. We can’t wait to take those items in and find them a second home! Donations will be accepted by appointment only and this will be strictly enforced. No walk up donations will be accepted. Please read the new instructions carefully and be sure to look over our donation best practices and lists of items we accept and don’t accept prior to bringing your items in.


April 28, 2020
 
For the safety of our staff, volunteers, and community at large, we are continuing to NOT accept material donations at this time. We are making adjustments to our donation policies and procedures for the wellbeing of everyone in the Austin Creative Reuse community. We ask for your patience as we navigate this new normal together. Hang on to those donations, we will make an announcement once we’re ready to accept them! In the meantime, remember to check out the lists of: Items We Accept and Items We Don’t Accept, pre-sort them, and put them in a container you’re willing to donate as well. Do not leave donations outside of the center!

April 24, 2020

You asked for it, we listened!
We are very excited to announce that ACR is now open for online shopping and curbside pickup! At our new online shop, you can find tutorial kits with supplies and instructions to create unique pieces of art for the whole family, highly sought-after items such as sewing machines, and mystery grab bags full of miscellaneous goodies to bring the ACR experience to you. We are currently only offering sales of the items in our shop – but don’t worry, we hope to expand our online inventory soon. 

All orders must be picked up curbside until further notice – please read the pickup instructions carefully at the end of your checkout.


April 18, 2020
 
Here at Austin Creative Reuse, we take the safety and health of our staff, volunteers and customers very seriously. ACR will remain closed to the public throughout the extension of the City of Austin’s stay at home mandate, which goes through May 8th. However, with the governor’s new executive order that allows online sales and curbside pickup for retail establishments, we are researching different ways that ACR can offer sales in a limited capacity.
 
We are currently planning for how and when ACR can responsibly reopen once local, state, and national restrictions have been lifted. Please note, some of our policies and procedures will change regarding volunteering, shopping, and donating materials at the center. We appreciate everyone’s patience, flexibility, and understanding as we navigate this new normal together!
 

April 14, 2020
 
ACR will remain closed until further notice. On April 13th, the Board of Directors voted to continue paying staff for hours worked at home through May 11th. 
 

April 1, 2020
 
Due to the City of Austin’s stay at home mandate, the center will be closed to the public, staff and volunteers until at least April 13th or such time as the order has been lifted or changed and recommendations have been made to open businesses again to the public. 
 

March 25, 2020
 
Here at ACR, we pride ourselves on transparency. We want our community to know that we are doing all we can to help those affected most by the center closure, our hardworking staff. During an emergency board meeting held on Tuesday, March 17th, the following was decided:
 
“While the center is closed, ACR will continue to offer hours to staff who wish to work. We have provided take home opportunities to employees for the duration of the stay-at-home order mandated by the City of Austin. We would like to emphasize that working during this time is optional. There will be no impact on long-term employment at ACR for any staff who choose not to work during this period. ACR is committed to offering full wages to employees who work or are scheduled to work through Sunday, April 12, 2020. We will endeavor to give you as much notice and transparency as possible in this rapidly changing environment. We continue to monitor recommendations from the CDC, WHO and local authorities.”
 

March 15, 2020
 
After much painful deliberation, we have decided to be proactive and close ACR to the public, effective 8PM tonight through Sunday, March 29th. We did not make this decision lightly. Our mission, first and foremost, is to divert materials from the landfill. However, we did not feel that it was socially responsible to continue accepting donations at our center. Eliminating that piece of our operations while continuing sales feels like we are not staying true to our mission. Therefore, closing temporarily is the right choice to ensure the continued health of our volunteers, staff, and shoppers. We will actively monitor policies and directives at the local, state, and federal levels regarding the COVID-19 pandemic and will adjust accordingly, if needed.
 
ACR is a small non-profit comprised of a large volunteer community, and 11 paid staff members. While this closure will have an unknown effect on our livelihood as an organization, we are committed to ensuring that our staff have the opportunity to continue working if they so choose. Closing to the public will allow our staff to practice safe distancing, proper sanitation protocols, and limit the number of people coming in and out of the center. During this time, the staff will be working to organize the center and make it even better than before! 
 
We care about our community and understand that during these uncertain times, creativity and artistic expression are much needed. Be on the lookout for inspiring digital content from us! We also encourage you to stay engaged remotely via our Austin Creative Reusers group, or tag us @austincreativereuse to show us what you’re working on. If you have the capacity, consider making a financial donation or purchase an online gift card to use once we re-open.  
 
These are strange times. Take care of yourselves, and take care of each other. We will keep you updated via email and our Facebook page with any developments. 
 

Comments

  • Barbara Scott | May 5,2020

    Do have any idea when ACR will reopen? I’m having withdrawal symptoms.

    • Kat Moulton | May 5,2020

      We hear you! At the moment, we feel the best decision is for the center to remain closed. We are staying informed of all local, state, and national guidelines, and will be re-evaluating the closure on a weekly basis. In the meantime, we’re constantly adding new inventory to the online store and have other exciting programs in the works!

  • 2005 Wheless Lane, Austin, TX 78723
    Hours: Curbside Pickup, 10am-4pm, Daily
    Tel: (512) 375-3041