Tag Archives: pandemic

COVID-19 Updates

For the past few months, Austin Creative Reuse has adapted to to respond to the ongoing COVID-19 pandemic. We will continue to update this page with the latest information.


October 9, 2020

Now open Sundays! Beginning Sunday, October 11th, we will be open from 12PM – 6PM on Sundays. We will also accept walk up donations on Sundays, only, during open hours. Wednesdays will remain by appointment, only. Donations outside of those days will be politely turned away.


August 24, 2020

We reopened our doors to the public this past weekend! Thank you to everyone who came out to show your support, we’re humbled by the huge turnout of our community. As expected, there were some bumps in the road, but we are learning, listening, and adjusting. Here are some changes we’ve made to our COVID-19 policies within the center, effective immediately:

  • We will be increasing the number of customers in the center to 20 at a time. Entry will be first come, first served. If we are at capacity, you will be asked to queue outside the center in a socially distanced line. The increased number of entries will decrease the waiting time outside the center, yet still keep us within our 25% occupancy, ensuring the safety of all patrons, volunteers, and employees.
  • We will allow children under 10 to enter the center. Children will be required to follow all the same protocols as adults, including masking and social distancing, and must remain with their parent or guardian at all times.
  • A friendly reminder that there are no pets allowed inside the center, with the exception of service animals. We love our furry friends, but please leave them at home.

August 17, 2020

We’re Reopening!

When we closed our doors on March 15th, we thought it would be two weeks before we could reopen again. We had no idea that 5 months later, we would still be in the midst of a global pandemic, with no end in sight. The team at Austin Creative Reuse has been incredibly adaptive during these strange times – quickly opening up an online store, offering custom orders via virtual video conferencing, and hosting sidewalk sales multiple times a week. Despite all these new services, we know it hasn’t been enough to serve the needs of our entire community. After much careful consideration, we have decided to reopen the doors to our center on Thursday, August 20th

We know that not everyone is comfortable venturing out into public spaces, which is why we will continue to offer our online store with curbside pickup, and custom orders via Zoom. However, we will discontinue our sidewalk sales upon reopening. 

Health and safety has always been at the forefront of our decision making process, and we’ll be taking several precautions to minimize risk and exposure for our staff, volunteers, and you – our loyal customers and supporters. 

If you are feeling ill, caring for someone who is ill, or have been exposed to someone who has tested positive for COVID in the past 14 days, we ask that you postpone your visit to ACR.

  • Limited Hours: We’ll be open during the following times:
    • Mon – Wed: CLOSED
    • Thurs & Fri: 10AM – 4PM
    • Sat: 11AM – 6PM
    • Sun: 12PM – 6PM
    • Curbside pickup will remain available from 10AM – 4PM, 7 days a week
  • At-Risk Shopping Hour: We will reserve an hour each week specifically for those who are at risk.
    • Sat: 10AM – 11AM
  • Limited Entries: We will limit the number of customers in the center to 10 people at a time, and party size will be limited to 2 people. Entry will be first come, first served. If we are at capacity, you will be asked to queue outside the center in a socially distanced line.
  • Masks Required – No Exceptions: In the best interest of everyone’s health and safety, we are not allowing shoppers in without a mask. We understand some people may have conditions preventing them from being able to wear one, however, we have other ways to access our services through online shopping and custom orders. For a nominal fee, we’re happy to pull together items for you to pick up curbside, in order to minimize your risk and exposure.
  • Contact Tracing: All customers will be asked to provide a name and email address or phone number upon entry. We value your privacy and will only use your contact information in the event of a known exposure.
  • Other Health and Safety Measures: Customers will be required to have their temperature taken and sanitize their hands prior to entering the center. You will also be required to keep at least 6 feet of distance from others while shopping inside.
  • No Kids Allowed: Although we love our tiny reusers, we kindly ask that you leave the little ones at home at this time. We will allow the following exceptions: parents with infants are welcome to shop during our at-risk shopping hour, and kids 10 years of age and older will be allowed in if wearing a mask. They must remain with their parent at all times.
  • Material Donations: We will continue to accept donations by appointment only, and walk up donations will be politely turned away. We are not allowing shoppers to bring donations at this time.
  • Frequent Cleaning and Sanitation: Prior to reopening, we will have a professional sanitation company perform a deep cleaning of the center. We are also sanitizing surfaces and high touch areas at least twice daily and providing frequent hand washing breaks for our staff and volunteers.

We are eager to share our new space with you! Our appreciation and gratitude goes out to each of you for your patience, support, and understanding during this time. We’ll see you soon!


July 20, 2020

While we remain closed to the public, we’d like to remind you of all the exciting services we are currently offering:

  • Material Donations – We continue to take donations by appointment, only. These are still going quickly, but new spots are added each week for the following week.
  • Online Shopping – We’re adding new items to our online shop every day!
  • Custom Orders via Zoom – Looking for something specific? Make an appointment to shop virtually! For 30 minutes, you’ll have someone available to show you all the goods we’ve got in store.
  • Sidewalk Sales – We are holding multiple sidewalk sales each week that are accessible by appointment, only. We announce the upcoming schedule and release appointment spots via our weekly newsletter so be sure you’re signed up to get first dibs!

June 23, 2020

Our first outdoor sale was a huge success! Moving forward, each week we’ll pick different categories of your favorite crafting supplies and bring them out to the sidewalk for you to peruse. These sales will be accessible by appointment, only and we’ll announce the schedule through our weekly newsletter. Make sure you’re signed up to be the first to know!


June 16, 2020

We miss our community dearly!  Today, we held our first (of hopefully many more!) outdoor sidewalk sales. It was lovely to see everyone, we so appreciate your support. 
 
We had high hopes to begin the re-opening of our creative reuse center this week. Given the news on Monday of the City and County extending the stay at home order until August 15th, we have made the decision to re-evaluate our options. We know you are eager to get into the center and believe us, we are eager to see you too. However, the safety of our staff, volunteers and the whole Austin community is our highest priority. It is up to us to make these difficult decisions and be responsible in our business practices to ensure long term safety for all of us.  
 
We are researching different ways of getting materials into your hands and onto your crafting tables. Below you will find information on custom orders. Stay tuned to our social media channels for info on our next outdoor sidewalk sale, and don’t forget to visit our online store – new items are constantly added and curbside pickup is available 7 days a week from 10AM – 4PM. 
 

Thank you for all of your support and patience.  Remember to wear your mask!

 

Announcing Custom Orders!

Make a purchase from your couch and pick it up curbside! For 30 minutes, you’ll have a live, personal shopper available to you via the video conferencing app, Zoom. 
 
How it works:
  • Make an appointment – these are first come, first served!
  • Put together a list of items you’re looking for ahead of time – that 30 mins goes quick!
  • You’ll be emailed a link with your Zoom meeting info in your appointment reminder.
  • Payment will be collected at the end of your appointment.
  • We’ll wait for 5 minutes past the start of your scheduled appointment. If you haven’t joined by then, you’ll be considered a no-show and charged a cancellation fee and your appointment fee will not be refunded.

May 26, 2020

A quick update about all the happenings over here at Austin Creative Reuse! Although we still remain closed to the public, our amazing staff has been working hard behind the scenes to get items posted to the online store and into your hands, piloting a personal shopping program, and figuring out what opening in a post-pandemic environment looks like. We continue to accept material donations, and in response to overwhelming demand, we are nearly doubling the amount of appointments available! Last week, we eagerly welcomed back our core volunteers in a limited capacity. We started allowing contactless pick up of projects they could take home to work on and bring back to the center at a later date. Finally, keep an eye out for exciting news regarding private shopping appointments! (Yes, that means getting ACR all to yourself!)

Thank you to everyone for your support, patience, and creativity throughout all of this. We look forward to seeing you again soon!


May 9, 2020

We’re delighted to announce that ACR is receiving a loan from the Paycheck Protection Program! Having this funding secured helps shield our financial losses over the past two months, which means we can breathe a little easier and make things happen on a timeline that we are comfortable with. We’ve made the decision to keep the center closed until further notice, and will re-evaluate that decision on a weekly basis. In the meantime, we continue to engage our staff who choose to work during this period and pay them full wages.

While we remain closed to the public, we are boosting the inventory available in our online shop and will be adding new items several times a week. We are also actively researching ways that we can expand the remote ACR experience for our community through virtual workshops, custom orders, and other exciting programs!

Finally, drumroll please…we will restart accepting material donations next week! We understand many of you have been busy cleaning out craft closets, decluttering, and learning what you can live without throughout the past several weeks. We can’t wait to take those items in and find them a second home! Donations will be accepted by appointment only and this will be strictly enforced. No walk up donations will be accepted. Please read the new instructions carefully and be sure to look over our donation best practices and lists of items we accept and don’t accept prior to bringing your items in.


April 28, 2020
 
For the safety of our staff, volunteers, and community at large, we are continuing to NOT accept material donations at this time. We are making adjustments to our donation policies and procedures for the wellbeing of everyone in the Austin Creative Reuse community. We ask for your patience as we navigate this new normal together. Hang on to those donations, we will make an announcement once we’re ready to accept them! In the meantime, remember to check out the lists of: Items We Accept and Items We Don’t Accept, pre-sort them, and put them in a container you’re willing to donate as well. Do not leave donations outside of the center!

April 24, 2020

You asked for it, we listened!
We are very excited to announce that ACR is now open for online shopping and curbside pickup! At our new online shop, you can find tutorial kits with supplies and instructions to create unique pieces of art for the whole family, highly sought-after items such as sewing machines, and mystery grab bags full of miscellaneous goodies to bring the ACR experience to you. We are currently only offering sales of the items in our shop – but don’t worry, we hope to expand our online inventory soon. 

All orders must be picked up curbside until further notice – please read the pickup instructions carefully at the end of your checkout.


April 18, 2020
 
Here at Austin Creative Reuse, we take the safety and health of our staff, volunteers and customers very seriously. ACR will remain closed to the public throughout the extension of the City of Austin’s stay at home mandate, which goes through May 8th. However, with the governor’s new executive order that allows online sales and curbside pickup for retail establishments, we are researching different ways that ACR can offer sales in a limited capacity.
 
We are currently planning for how and when ACR can responsibly reopen once local, state, and national restrictions have been lifted. Please note, some of our policies and procedures will change regarding volunteering, shopping, and donating materials at the center. We appreciate everyone’s patience, flexibility, and understanding as we navigate this new normal together!
 

April 14, 2020
 
ACR will remain closed until further notice. On April 13th, the Board of Directors voted to continue paying staff for hours worked at home through May 11th. 
 

April 1, 2020
 
Due to the City of Austin’s stay at home mandate, the center will be closed to the public, staff and volunteers until at least April 13th or such time as the order has been lifted or changed and recommendations have been made to open businesses again to the public. 
 

March 25, 2020
 
Here at ACR, we pride ourselves on transparency. We want our community to know that we are doing all we can to help those affected most by the center closure, our hardworking staff. During an emergency board meeting held on Tuesday, March 17th, the following was decided:
 
“While the center is closed, ACR will continue to offer hours to staff who wish to work. We have provided take home opportunities to employees for the duration of the stay-at-home order mandated by the City of Austin. We would like to emphasize that working during this time is optional. There will be no impact on long-term employment at ACR for any staff who choose not to work during this period. ACR is committed to offering full wages to employees who work or are scheduled to work through Sunday, April 12, 2020. We will endeavor to give you as much notice and transparency as possible in this rapidly changing environment. We continue to monitor recommendations from the CDC, WHO and local authorities.”
 

March 15, 2020
 
After much painful deliberation, we have decided to be proactive and close ACR to the public, effective 8PM tonight through Sunday, March 29th. We did not make this decision lightly. Our mission, first and foremost, is to divert materials from the landfill. However, we did not feel that it was socially responsible to continue accepting donations at our center. Eliminating that piece of our operations while continuing sales feels like we are not staying true to our mission. Therefore, closing temporarily is the right choice to ensure the continued health of our volunteers, staff, and shoppers. We will actively monitor policies and directives at the local, state, and federal levels regarding the COVID-19 pandemic and will adjust accordingly, if needed.
 
ACR is a small non-profit comprised of a large volunteer community, and 11 paid staff members. While this closure will have an unknown effect on our livelihood as an organization, we are committed to ensuring that our staff have the opportunity to continue working if they so choose. Closing to the public will allow our staff to practice safe distancing, proper sanitation protocols, and limit the number of people coming in and out of the center. During this time, the staff will be working to organize the center and make it even better than before! 
 
We care about our community and understand that during these uncertain times, creativity and artistic expression are much needed. Be on the lookout for inspiring digital content from us! We also encourage you to stay engaged remotely via our Austin Creative Reusers group, or tag us @austincreativereuse to show us what you’re working on. If you have the capacity, consider making a financial donation or purchase an online gift card to use once we re-open.  
 
These are strange times. Take care of yourselves, and take care of each other. We will keep you updated via email and our Facebook page with any developments. 
 

Tags:, , ,

2005 Wheless Lane, Austin, TX 78723
Center Hours:
Mon-Wed: CLOSED
Thu/Fri: 10AM - 4PM
Sat: 11AM -6PM
Sun: 12PM - 6PM
Curbside Pickup, 10am-4pm, Daily
Tel: (512) 375-3041